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Smart view wallet case for S23 no recognized anymore...

(Topic created on: 3 weeks ago)
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Members_FctwWkX
Student
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Simple issue, but apparently no easy fix for this quite annoying problem...

I recently fitted my S23 with a brand new and genuine Samsung smart view wallet case, since the old one was damaged. The phone behaved as it should for a while (when closing the cover, S23 went to sleep, when opening the cover, S23 woke up). But all of a sudden, it stopped working : the case flap does not have any effect on the phone behaviour anymore...

I cannot figure out if it is due to some of the recent software automatic updates (which I allowed, like Android 8.0).

From the possible common fixes found on the net for that issue, I tried

- the "reset setting" trick,

- powering the S23 with a cable without the cover, then fitting said S23 into the cover rapidly,

- restarting said S23 (may be 25 times...),

- all possible software updates,

- running diagnostic (everything is fine apparently),

- using a magnet at the bottom of the phone when fitted into the cover (flap opened and closed), but no reaction at all.

Now, I have no further idea on what I could do to fix that issue. Any idea?

1 Solution


Accepted Solutions
Solution
Members_FctwWkX
Student
Options

Actually, problem solved!

I've just recalled that I kept my old and damaged smart view wallet case in a storage room.

After getting it back, I put my S23 back into the old one, and miracle, the old damaged smart view wallet case was immediately recognized by the phone (there is even a cover menu showing up in the phone settings menu! this option would not show up with the new case...).

This is actually quite disappointing for a purchase of 50Eur.

I thought that I would never come to such quality issues when buying Samsung devices. I will now try to get a refund...

View solution in context

2 REPLIES 2
Fiona26
Samsung Members Star ★★
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https://eu.community.samsung.com/t5/galaxy-s23-series/s-view-wallet-phone-case-stopped-working-after...

Samsung no longer do the s-veiw cases for the newer phones. and some are finding older versions are no longer supported. Probably find they are stopping support for the older versions now to. I could be wrong, but many are having this issue, seen it on reddit to.
Solution
Members_FctwWkX
Student
Options

Actually, problem solved!

I've just recalled that I kept my old and damaged smart view wallet case in a storage room.

After getting it back, I put my S23 back into the old one, and miracle, the old damaged smart view wallet case was immediately recognized by the phone (there is even a cover menu showing up in the phone settings menu! this option would not show up with the new case...).

This is actually quite disappointing for a purchase of 50Eur.

I thought that I would never come to such quality issues when buying Samsung devices. I will now try to get a refund...