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Secure folder - reset password doesn't appear on screen

(Topic created on: 07-04-2023 08:51 PM)
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NyuszPusz
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Hi guys, I've restarted my device and wanted to unlock the secure folder but apparently I've forgotten which password I used for this. The problem is that I tried a few and none of them worked, but the password reset option doesn't appear at all underneath like it's supposed to, and can't find a way to reset it. If anyone knows something about this, could you please help me out here. Appreciated!

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3 REPLIES 3
Libb
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There is no reset password option because the password is used as a key to encrypt the data. Resetting the password is possible when you access an account etc. but no when you try to access encrypted data.






Samsung S25 Ultra JetBlack 1 TB | Pixel 8a / 9 128 GB | Samsung Galaxy Tab S9 256GB
Samsung Galaxy Watch Ultra | Samsung Galaxy Buds2 Pro / Buds3 Pro



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BandOfBrothers
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@NyuszPusz this link may help > https://docs.samsungknox.com/secure-folder/Content/troubleshooting.htm 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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JennN568
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I HAVE THE SOLUTION FOR YOU!! 

 

K so this happened to me and it was so annoying. No forgot password button.

 

Here's how u fix it! NOTE: YOU WILL LOSE EVERYTHING IN THE FOLDER.

 

keep entering wrong passwords it will continue to say try again in whatever time. KEEP ENTERING WRONG ONES. once u get to 24 hours the UNINSTALL OPTION WILL SHOW UP UNDER THE PASSWORD BAR! 

 

I chose it and no longer have the annoying "unlock secure folder" notification you can't swipe to go away. finally!!

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