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Screen only working with S pen after UI 6.1 update

(Topic created on: 02-04-2024 07:22 PM)
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bex1985
Journeyman
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I updated my phone this afternoon to UI 6.1
Since this my screen doesn't work with touch, it will only work with my S pen. Has this happened to anybody else, and does anybody know how I can fix this? 
36 REPLIES 36
Stuie931
First Poster
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Are there any updates on this issue as I have suffered the same fate with my S22 Ultra.
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Hitherto Gaming
First Poster
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I found the solution. It works in my SAMSUNG TAB S8+. Hope it works for u. 
So what u need to do is

1. Open device care in settings

2. Open memory

3. Open RAM PLUS

4. Select 8gb

now the device will restart. 
While restarting when the Samsung logo is shown long press the REDUCE VOLUME BUTTON to open the device in SAFE MODE. 

Now again go to DEVICE CARE then click on memory and CLEAR THE CACHE. Then again restart to TURN OFF THE SAFE MODE. That’s it! Ur device shd be working 

This method worked for my Samsung tab s8 +. Hope it works for u too. 

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daleyo
First Poster
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Any other person tried this?
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daleyo
First Poster
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Someone said this:

I found the solution. It works in my SAMSUNG TAB S8+. Hope it works for u.
So what u need to do is
1. Open device care in settings
2. Open memory
3. Open RAM PLUS
4. Select 8gb
now the device will restart.
While restarting when the Samsung logo is shown long press the REDUCE VOLUME BUTTON to open the device in SAFE MODE.
Now again go to DEVICE CARE then click on memory and CLEAR THE CACHE. Then again restart to TURN OFF THE SAFE MODE. That’s it! Ur device shd be working
This method worked for my Samsung tab s8 +. Hope it works for u too

Can someone try it and let us know if it works
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George231
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My s21 ultra has the same problem dont nw how to fix

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T-Gate04
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I gave this a shot but unfortunately my problem remains. I actually bought the phone brand new factory sealed late last year and as soon as I did the update the touch screen stopped working.  Thanks Samsung 🙄

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Zwide
First Poster
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Same issue. Only half my screen is working it just stopped. Did everything including factory reset. Have you solved yours yet?

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