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Screen only working with S pen after UI 6.1 update

(Topic created on: 02-04-2024 07:22 PM)
5816 Views
bex1985
Journeyman
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I updated my phone this afternoon to UI 6.1
Since this my screen doesn't work with touch, it will only work with my S pen. Has this happened to anybody else, and does anybody know how I can fix this? 
27 REPLIES 27
Robin999
Maestro
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Only one other instance on here that I can find with this issue. No fix reported as yet.

Things to try are boot to safe mode to see if issue goes away or wipe cache partition.

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
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bex1985
Journeyman
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Tried this and it didn't work. I've tried resorting to factory settings and that hasn't worked either. Think I need to take it to Samsung. Such a pain
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Robin999
Maestro
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Yes it is. Unusual for an official update to cause such a profound error like that. Good luck.
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Members_ZSI2yNO
First Poster
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Just done this update and my screen also doesn't work and the pen is the only thing.

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Robin999
Maestro
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Hi, have you had a screen replacement at any point prior to the update?
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Robin999
Maestro
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Did you manage to fix your problem?
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bex1985
Journeyman
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Tried this, it didn't work 😫
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Joc99
Apprentice
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Same here, tried everything come on Samsung it's a pain in the.....