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Screen only working with S pen after UI 6.1 update

(Topic created on: 02-04-2024 07:22 PM)
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bex1985
Journeyman
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I updated my phone this afternoon to UI 6.1
Since this my screen doesn't work with touch, it will only work with my S pen. Has this happened to anybody else, and does anybody know how I can fix this? 
36 REPLIES 36
Members_503C44N
First Poster
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Any update on this , it is driving me crazy using the s pen, called Samsung twice now and both times they have hung up. Wish I never downloaded the new software 

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bex1985
Journeyman
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My phone was insured with the bank so I made a claim for £29 and had my screen replaced and it works now. I don't think I'll ever update my phone again tho 😔 x
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Sadaat
Student
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Any update on the issue? I am sick of this sh....t
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Mr Flibbls
Student
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Okay,  so I've done everything the same as you and I have a fix that was the only option left as nobody was getting back to me from samsung or Google over multiple app platforms too...

I had a screen replaced not too long before the update (about 3 weeks later)  and after I update my phone stoped working bar the s'pen.

After speaking with multiple companies about it I went back to the phone repair shop and demanded a new screen but this time I want the original installed came back an hour later and bam phone works great. 

 

So if you have a after market screen the only thing you can do is replace it and hope you can get away with only paying half price like I did.

 

Not fair that we have to pay for there update stopping our phones from working making us pay even more. 

Not cool samsung. 

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Timo241
First Poster
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I updated today and having exact same problem. V frustrating 

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hiwa xalid
First Poster
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i have some problme my screen dosent work by finger only use S-pen work

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hiwa xalid
First Poster
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I have some problme 

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Boromir23
First Poster
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Same problem here. I had the screen replacement two months ago and everything was working fine until 6.1 update. I think I will restore the last 6.0 version. 

Edit: I cannot downgrade, binary is higher. 😞

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realestate801
First Poster
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Just updated to to UI 6.1 and same issue - screen is unresponsive to touch and works only with S pen.  Thankfully I had an S pen or my phone would be totally useless!

 

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bex1985
Journeyman
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Oh noooo. I had my screen replaced by my insurance which fixed it, but now I keep getting notifications that the update is available. I'm not gonna bother this time. Hope u get sorted