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Screen only working with S pen after UI 6.1 update

(Topic created on: 02-04-2024 07:22 PM)
31692 Views
bex1985
Journeyman
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I updated my phone this afternoon to UI 6.1
Since this my screen doesn't work with touch, it will only work with my S pen. Has this happened to anybody else, and does anybody know how I can fix this? 
36 REPLIES 36
Joc99
Apprentice
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Update, spoke to Samsung and they deny it is an upgrade error and won't be doing anything about it anytime soon.
bex1985
Journeyman
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Oh wow, that's disgusting. I still can't use mine. I check daily to see if they've done an update to fix it but no luck. I debated getting my screen replaced by my insurance but don't want to waste money paying the excess and it still doesn't work . What a joke!
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Joc99
Apprentice
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I know, luckily I have an old phone to use but what happens next I have no idea. Its not the sort of phone you shut away in the drawer and forget about it cost a small fortune!
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bex1985
Journeyman
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Yeah exactly. I'm the same, using my old zflip 3. Let's hope they sort something soon 🤞
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lsmiley710
First Poster
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Yes this happened to me as well. No I do not know how to fix it. It is frustrating

Benny2975
First Poster
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same exact thing happened to me right after update last week it so very frustrating 

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Benny2975
First Poster
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The same thing happened to me I had a screen replacement worked fine until update 

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Benny2975
First Poster
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I had screen replacement it worked fine until update is there a fix

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Robin999
Legend
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Was it an authorised Samsung repair using genuine Samsung parts or one of those dodgy cowboy stores?
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Mr Flibbls
Student
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Google play store said the same thing 

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