Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Screen only working with S pen after UI 6.1 update

(Topic created on: 02-04-2024 07:22 PM)
4231 Views
bex1985
Journeyman
Options
I updated my phone this afternoon to UI 6.1
Since this my screen doesn't work with touch, it will only work with my S pen. Has this happened to anybody else, and does anybody know how I can fix this? 
26 REPLIES 26
Robin999
Black Belt 
Options
Only one other instance on here that I can find with this issue. No fix reported as yet.

Things to try are boot to safe mode to see if issue goes away or wipe cache partition.

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
0 Likes
bex1985
Journeyman
Options
Tried this and it didn't work. I've tried resorting to factory settings and that hasn't worked either. Think I need to take it to Samsung. Such a pain
0 Likes
Robin999
Black Belt 
Options
Yes it is. Unusual for an official update to cause such a profound error like that. Good luck.
0 Likes
Members_ZSI2yNO
First Poster
Options

Just done this update and my screen also doesn't work and the pen is the only thing.

0 Likes
Robin999
Black Belt 
Options
Hi, have you had a screen replacement at any point prior to the update?
0 Likes
Robin999
Black Belt 
Options
Did you manage to fix your problem?
0 Likes
bex1985
Journeyman
Options
Tried this, it didn't work 😫
0 Likes
Joc99
Apprentice
Options
Same here, tried everything come on Samsung it's a pain in the.....