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Fingerprint dont work. PIN to enter biometrics don't work too

(Topic created on: 4 weeks ago)
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Gallanonimkuba
First Poster
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After recent update: fingerprint works 5% of the time. Before was 99.9%. No screen protector.

Face unlock: works ok

Can't add/remove fingerprints. When entering Settings/Security/Biometrics and entering CORRECT pic, nothing happens, the pin don't go through. 

 

Any tips?

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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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Hello @Gallanonimkuba 

I've updated to the most recent update and this hasn't caused this issue so I'm not sure what's going on here @Gallanonimkuba 

I would suggest these generic troubleshooting steps. 

  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
  • Back up and Factory Reset. 
  • Send feedback direct to Samsung via the Samsung Members App. 
  • Let a Samsung Service Centre have hands on. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Tourbillon De La Vie
Samsung Members Star ★
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Try also diagnostics via Samsung members app 

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