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S23 ultra screen pixels dead

(Topic created on: 09-03-2023 03:18 PM)
9133 Views
Rtx1
Pioneer
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Some of you notice the screen burn and dead pixels? Especially on animations lock screen, and some videos colorfully on YouTube?

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3 REPLIES 3
Blessed4life
Black Belt 
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That sounds like you have a faulty device, try doing a diagnostic check first, but I'd contact Samsung customer service straight away if I were you.
keith30
Legend
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You shouldn't be getting any screen burn so soon after the model was just released, that's not good. Looks like you'd be getting a new screen then.
Glenntech
Samsung Members Star ★★
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You should not have screen burn so quickly on your phone.
Try opening your phone dialer and putting in this code.

*#0*#

At the top of the list
It will bring up different coloured screen tests. If the pixels don't respond still.
Contact Samsung Customer Support.
If the pixels on the screen work OK during the tests.
Then you have something installed on your phone causing the issues.

You can then start by Clearing the Partition Cache on the phone