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S23 ultra keeps shutting down apps running in the background (radio, music)

(Topic created on: 01-07-2023 01:56 PM)
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Artographer
Student
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I have few music apps such as Mixcloud, few radio stations that after 10 minutes when the screen is off stop running. The moment I unlock my phone, the music is back. I checked the battery settings for each app allowing them to use the battery unrestricted but it didn't help. For some weird reason, Spotify works well. And if I go to the settings for apps to be put to sleep, these apps aren't on the list.

This is annoying as when I am at home I listen to the radio most of the time, but it keeps switching itself off.

Any ideas?

Thanks

8 REPLIES 8
jayboi54
Voyager
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Go back into battery settings and set them to never sleeping
BandOfBrothers
Samsung Members Star ★★
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It might just be worth checking the apps permissions too @Artographer 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Tourbillon De La Vie
Samsung Members Star ★
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In addition to useful suggestions above also disable adaptive battery and disable put unused apps to sleep if enabled 

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Artographer
Student
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Thanks, the problem is that some of these apps aren't showing on the list of apps.

And somehow right now Mixcloud works well in the background. I'll keep trying different options.

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PaulC59
Troubleshooter
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I stream Spotify music or radio from another app when in the car but normally have my Waze sat nav on at same time and the sat nav stops the screen from locking. The problem I find is connection drops I e the phone loses its connection so you get blank gaps with no sound, it usually reconnects but sometimes you have to restart the streaming apps. Downloading your library can help with music but it uses a lot of storage. An issue I have is the streaming apps starting up by themselves automatically when the ignition comes on e.g when phone is in my pocket so the last thing I listened to continues from where I left off by itself, I have not found a way of stopping this yet
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MikeG74
First Poster
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I have the Same Issues on the S23 Ultra, Listing to Planet Rock / Connected to Wifi (with good Signal). After 10 Minutes Each time the Radio Cuts Out. I've set the App to Unrestricted batter, and and turned off power saving, and it still does it.

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Members_5Kgwthb
First Poster
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I have the exact problem. Streaming and radio apps shut down 5min after the device is in standby.  Only YouTube works. I've did all the suggestions in this feed and the problem is still there.

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Rarity
Apprentice
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I have been having this same problem with YouTube Music app on my s23 ultra since the last recent update of April 2024. Samsung knows how to mess things up. Don't bother doing samsung tutor where you allow them to go into your phone. I did & they messed up my phone & I had to fix it. They didn't make it better. They made it worse. They don't accept accountability for their actions with updates ETC. My phone was overheating because of them. I was able to fix it myself & solve the problem. Thanks to God I'm techy

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