S23 ultra charging issues

[Moochinabout]

Hi all, 

I'm just wondering if anyone else has had this issue.

 Since an update early 2024 my phone is intermittently not charging on a wired charger, wireless is fine. I've cleared the cache partition & usb storage along with a factory reset and a new software update. I've bought new plugs and 2 new leads and I'm still having this charging issue so my burning question is: does it really matter that the cable and plug are samsung approved? I'm really struggling to believe that this really matters considering the latest plug and lead I've just bought can charge my dell xps laptop and all other devices I plug it into.

Would really appreciate other opinions on this one.

Cheers

Si 

[Dimi_Crete_sea_sun]

Same exactly problem....no water no moisture...Nothing!!!! And a 1500 is rubbish due to an update....useless samsung in 2024!!! I will go back to my xiaomi....that I use it to wireless charger my s23 ulta and xiaomi is 4 years old!!!

[Robin999]

Glad you got it sorted.

[Moochinabout]

Further update: the same issue has randomly returned. Same lead, same plug. I'd also like to point out that this phone is not used daily and barely leaves the house (huge waste of money I hear you say) it sits on my bedside table mainly as I have a company phone that is usually glued to my ear so I just don't understand why this problem exsist. I'd kind of understand if it was constantly in and out of pockets all day and perhaps picking up dirt from various places, but it's not,it's kept in a very clean environment.
It also did the moisture detection malarkey on my last night and I just laughed - unplugged it & told it to do one.
The final straw has arrived, I think This needs to go back to samsung, I'm massively beyond samsung now when the last payment is made I won't be buying another.

[KholaI]

Hey @Moochinabout 

It's definitely quite strange this issue keeps occurring. Have you tried charging your phone whilst it's in Safe Mode, to check if this makes a difference? If not, you can do this by holding the Power button > Hold the Power off icon > Tap the Safe Mode option when it appears. Whilst in Safe Mode, please test the chargers. To exit this mode, simply restart your phone.

If you've already tried this, I would recommend arranging an inspection as soon as you're able to, via the following link: https://www.samsung.com/uk/support/repair/

[Moochinabout]

@Kholal safe mode does not improve the situation. I appreciate your input 👍🏼

[KholaI]

Thanks for informing me. In this case, I'd definitely recommend an inspection, and you'll be able to arrange this using the link I've provided above!

[Members_Wr7peHJ]

I am having the same issue. Is it 100 W or 45 W plug . . Can you please show us photo or link to byy the same

Thanks 

[KD96]

I'm having the same problem my s23 ultra won't charge using a charger I'm having to use a wireless charger I tried everything I got a Samsung super fast charger and it won't charge it at all just keeps say there is water and stuff in the charging port which there isn't I wouldn't mind but I have only had the phone since December so it's not even been a year before I have had problems

[WirtualMTB]

Same issue here, I treat my S23U better than my anything else and it randomly jumps to "moisture detected" warning. Is it really the update issue? I see the problem is frequent and seem to be on the rise. In addition , I cant connect to my Skoda Infotainment system, need to use my wife's phone for any functionality :///

[Randomnicknameanon]

I have just started having this problem too. The charging port has not been exposed to water and is clear of debris.