Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

S23 ultra charging issues

(Topic created on: 18-02-2024 12:12 PM)
2036 Views
Moochinabout
Student
Options
Hi all, 
I'm just wondering if anyone else has had this issue.
 Since an update early 2024 my phone is intermittently not charging on a wired charger, wireless is fine. I've cleared the cache partition & usb storage along with a factory reset and a new software update. I've bought new plugs and 2 new leads and I'm still having this charging issue so my burning question is: does it really matter that the cable and plug are samsung approved? I'm really struggling to believe that this really matters considering the latest plug and lead I've just bought can charge my dell xps laptop and all other devices I plug it into.
Would really appreciate other opinions on this one.

Cheers
Si 
4 REPLIES 4
Robin999
Big Cheese
Options
It's always advisable to purchase certified Samsung accessories if only to rule out problems like this. May be a coincidence but some contamination may have crept into the charging port since your recent update. Try cleaning it out with a can of compressed air.
Moochinabout
Student
Options
My port is clean, I've checked it with a magnifying glass incase I missed something. I've also used a Samsung plug/cable and still have the same issue. The reason for my post is because I'm seeing alot of mentions regarding leads & plugs being original or approved which I do understand that it's always advisable to use quality items however I'm struggling to see how a none approved would cause this problem.
Robin999
Big Cheese
Options
Could you see if you can replicate this behaviour in safe mode

https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
0 Likes
Moochinabout
Student
Options
That's a good shout, I'll give it a whirl.
0 Likes