I disagree with most of what you say.
Firstly, I did not say i am an "entitled user". Your words. not mine. I merely pointed out comparisons, facts and my own experience. Can you point which parts of the main topic were not true? I will wait.
Secondly, phones nowadays are not "luxuries" as you pointed out. They are now a necessity in order for you to live and traverse everyday life in almost all aspect. Same as an appliance. A car however is a luxury as you may not need it for everyday life.
Thirdly, how can you say that "we are falling as a people"? This reeks of negativity and conservative-backward thinking in my opinion. If you don't agree with someone doesn't mean they are wrong or arrogant or bad. In this circumstance experience speaks for itself. Thirteen years to be exact. And what about you?
The only thing I would agree with your response is that the company does not owe me anything. You are right. But as a big company surely they would have listened to their customers by now and did advance research/comparisons with other phone makers. Again I go back to the birthday discounts. Samsung offered me 15% albeit a far longer expiry date. Whilst Xiaomi offered me 20% but a bit shorter timeframe. The trade-in values for their own devices could be at the very least 20% better. £210 for a 3-year old (but recently bought as mint/unlocked/SIM-free) S20 FE 5G could be better. And don't even get me starting on the other newer devices. Samsung treats it's customers with utter contempt and disrespect.
What is the point of having these Community pages if the compony does not listen to feedbacks and complaints?
If I came as rude for calling out Samsung and telling the truth then might as well just stop making phones altogether.
