S23 Plus Charging Problems

[Tone-M]

My S23 Plus is having problems charging.

Phone charges slowly 2+ hours. Tried various Usb C cables and 3 different chargers including 45a one.

Also it is not recognised by Pc or laptop anymore, so can't backup.

Usb port is free of any dust/foreign material.

Phone will charge wirelessly ok. 

In phone diagnosis for usb port it says "Action Required"

Could it be a problem with an update, although seems more like a usb problem?

Suggestions what to do

Thx

[LukeB2]

@Tone-M If the diagnostics has come back saying this needs action, this most likely will need inspecting by an engineer.

 If you are based in the UK, you can arrange this via our Customer Services via Facebook, Twitter, or Instagram, they are open 9am to 9pm Monday to Sunday, or alternatively via 0333 000 0333, they are open 8am to 8pm Monday to Friday, then 9am to 6pm Saturday and Sunday. You can view all options to contact us via this link: https://www.samsung.com/uk/support/contact/. Alternatively, you can arrange it via this link: https://www.samsung.com/uk/support/repair/ 

If you are based outside of the UK, please contact a colleague in your area via this link: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/ 

[Tone-M]

Okay, thx
Will have a look when I get home

[Tone-M]

If I book a repair, do I need to reset the phone..I can't backup via usb! I'm not sure if Samsung cloud backs up secure folder and wallet notes ect. Obviously not going to send it with personal data on it?

[AntS]

@Tone-M , Maintenance Mode might be a workable alternative to a full reset in your instance. Check it out here: https://www.samsung.com/uk/support/maintenance-mode/  and https://www.samsung.com/uk/support/mobile-devices/what-is-maintenance-mode-and-how-to-use-it-on-your... for more info to see if it's for you.

[Tone-M]

That's great. Thank you

[Renars]

My S23U have the same problem after update

[Tone-M]

Does it show up in phone diagnostics as *Action Required..