S23 overheated and now won’t charge or turn on!!!

Members_tWwzLRk · ‎28-09-2024

Hi all! Yesterday (Fri 27-Sep) my S23 started unexpectedly overheating to the point it was too hot to touch (just use it for browsing, podcasts and email -no power intensive apps used). I turned it off in hope it would cool down but following morning when I tried to turn back on it wouldn’t come on. I tried charging the whole morning but just got the lightning icon and grey circle around it with no suggestion of any charge going in. I went through usual steps with Samsung uk support trying different chargers, pressing power and down volume, etc but nothing worked so being shipped to repair centre with 11 days expected turnaround…I’ve only had it for about a year! -ridiculous! Last phone was an iPhone that I had for 4 years and was still going strong!

Has anybody had a similar issue?

Tourbillon De La Vie · ‎29-09-2024

Good it's still under warranty

BandOfBrothers · ‎29-09-2024

Hello @Members_tWwzLRk and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members 👋

I'm sorry to hear of the issues your currently experiencing with your phone. 😔

Sometimes an app can cause these issues so when a person submits a post to talk about such issues, I and other members typically suggest the following troubleshooting steps.

1. Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode.
2. Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }
3. Ensure the charging port is clean of any debris.

Samsung and other manufacturers provide Manufacturer's Warranty to help deal with non accidental issues, which in the UK is 2 years.

Any phone whether it be an Android or iPhone can suffer issues.

I'm sure you would agree that having an iPhone for a length of time that didn't present issues really isn't a indication that an iPhone won't present issues at any point.

Would you let us all know how you get on please.

If i can be of any further help please don't hesitate to ask 😎

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Members_tWwzLRk · ‎29-09-2024

Thank you for the links but the phone won’t charge or turn on. Prior to the overheating and turning off the phone it still had lots of charge left so was surprised when it then wouldn’t turn on at all. Even more surprised when it then wouldn’t even charge. Was just saying that never had any previous smartphone completely pack up like this.