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S23 No Network Connection after the latest update

(Topic created on: 12-10-2023 12:02 PM)
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SamJS
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I did the latest S23 update this morning (12/10/2023).  Ever since the update was completed I have had no network signal, despite the network provider having no issues in the area.  I have restarted the phone several times, checked that the SIM is registered and that no further Samsung updates are lurking.  I really do not want to have to reset the phone back to factory settings as we leave home tomorrow and it takes forever to remember and get everything downloaded and logged into again.  What other options are there please? Help

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27 REPLIES 27
Joansie
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This had not worked and I cannot access the internet.  When I am away from wifi I get no internet connection. 

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MA115
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Same problem with me.. mobile data keeps dropping, and its frustrating while playing games and using VOIP apps. Attachedare the SS of Ping monitorWhatsApp Image 2024-03-05 at 14.14.21 (2).jpegWhatsApp Image 2024-03-05 at 14.14.21.jpegWhatsApp Image 2024-03-05 at 14.14.22 (1).jpegWhatsApp Image 2024-03-05 at 14.14.22 (2).jpegWhatsApp Image 2024-03-05 at 14.14.22.jpeg

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Sanjith_24
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The latest OTA software update has caused one of my Sim card networks to not work at all no service it was working fine until before the update samsung needs to fix this issue tried everything restart , network reset everything still not working 🤬
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george12a
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Also having same issue and no Internet if not on wifi
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halecomet27
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Also having similar problems Samsung s23 fe
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Members_Mwgf6Rf
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The same problem.

After update on 6.0. I have wait for update on 6.1.

 

Problem still exists. I have try everything and it is not working.

I can call only when I am connected to the WiFi.

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Members_93cCjWU
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It looks like Samsung doesn't care at all about the large number of users experiencing connectivity issues on the S23 Ultra. I tried all possible solutions and nothing helped. When I make calls, I can’t be heard, the voice of the interlocutor disappears, I need to constantly check whether I can be heard well, sometimes I just talk to myself, because the connection just fell off... This is a kindergarten. This is unacceptable at work. As a result, I carry a second A54 phone with me, which does not have such problems in any place or with any SIM card. I don’t understand how a -75dbm signal can provide such poor voice communication. At the same time, under the same conditions, through the mobile Internet of the same network, I can communicate normally via instant messengers... My S22 also had no such problems under the same conditions and with the same SIM cards. Why doesn't Samsung acknowledge this problem and do something about it. Of my friends, 3 people have already returned their S23 Ultra because of this problem. It's unlikely that this is an antenna problem or something physically damaged - a huge number of users did not have this problem before updating to One UI 6.0

DMO25
First Poster
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I am having the same network unavailable issues on the Samsung S23 Ultra, sometimes its just impossible to use, so frustrating, I have never had this issue before on any of my other Samsung phones?

I will have to return it! 

 

 

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Nothingworks
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Just got this problem this morning I updated to 6.1 and did literally everything. Tired on Samsung at this point. Every phone breaks. A50,A51, A70,S21+ and now S23FE. I'm done. 

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SharifulIslam
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Having a issue after update 6.1.1 for sim signal lost. Tried to contact samsung tech expert, didnot work.I don’t know what to do
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