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Phone location settings

(Topic created on: 05-01-2025 11:54 AM)
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LordPhantom
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I bought my phone from the US but live in the UK, while this has not caused many issues, I am not able type in personal details for the UK in apps like Samsung health. It recognises that I am currently in the uk but is asking for US addresses and will not allow me to use my UK information. This is the same for apps like Samsung pay where all offers I get are for the US and not the UK.... any advice on if I can fix this?

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AndrewL
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@LordPhantom: Please note that software variances exist in our devices from region to region for compatibility purposes. As a result, some applications and features are optimised for use in specific countries, which can lead to performance issues when used outside the intended region. You may wish to try uninstalling and reinstalling the affected apps to see if the UK variant can be pushed through, however I cannot guarantee that this approach will work. I apologise for any disappointment this may cause you. 

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AndrewL
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@LordPhantom: Please note that software variances exist in our devices from region to region for compatibility purposes. As a result, some applications and features are optimised for use in specific countries, which can lead to performance issues when used outside the intended region. You may wish to try uninstalling and reinstalling the affected apps to see if the UK variant can be pushed through, however I cannot guarantee that this approach will work. I apologise for any disappointment this may cause you. 

lminvti
Samsung Members Star ★
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Hi @LordPhantom and warm welcome 👋

As @AndrewL perfectly said, bringing device bought from different region, might cause issues like some of phone features might not work as that phones features was designed to work in that specific country, as for address and app you can try changing your Samsung account's region, as well as Google play.

https://www.samsung.com/uk/support/apps-services/how-to-change-your-samsung-account-country-or-regio...

https://support.google.com/googleplay/answer/7431675?hl=en-GB#:~:text=On%20your%20Android%20device%2....