Phone lagging

[starshine]

Can someone pls help me last few days my phone has been lagging,can't make calls,loosing connection ,no signal I have tried all Solutions found on Google but nothing is working.

This has been since the latest update so any help would be appreciated 

[Robin999]

Hi,

Plug into a working PC or laptop or other Samsung device and try a cache partition wipe

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

Also try hard resetting

With the device powered up, Hold the Volume down button and Power button simultaneously for 10 seconds. The screen will go off. Continue to hold buttons until the device vibrates and the Samsung logo appears. Release buttons. Device will reboot. Once done, please check if the issue is resolved.

[starshine]

Thank you I will give this a try

[JAMES4578]

Just to add that wiping the cache partition can help with lags/freezes and is  recommended after updates. Some  temporary cache files can become outmoded or in some cases corrupt.   Whilst these files are deleted  your Data is intact.   If performing a Factory Reset ensure your Data is backed up beforehand.

[BandOfBrothers]

Hi @starshine 

Is this issue happening in your local area or everywhere you go 🤔 

I ask as the current issues might be connected to a network mast issue or mast congestion. 

A good troubleshooting step is to try your sim card in another phone and then see what happens. 

And if possible try another sim card in your phone. 

You can also perform a network reset via Settings > General Management > Reset > Reset Network Connections. 

If i can be of any further help please don't hesitate to ask  😎