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Update - Passwords

(Topic created on: 3 weeks ago)
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Sammie23
Apprentice
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Hi everyone.

Last time I updated my phone, I lost 117 passwords, and it was a nightmare!

So now I'm being prompted by Samsung every 5 minutes to update my phone.

In all honesty, I don't want to, because I just don't want to lose all of my passwords again, and it also seems that it has happened to quite a few people on this update too.

Is there any way that I can prevent losing my passwords from happening before I update? 

Samsung customer service were useless last time😩😩😩
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8 REPLIES 8
Tourbillon De La Vie
Samsung Members Star ★
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And your passwords are stored where 

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Sammie23
Apprentice
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Samsung Pass
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Tourbillon De La Vie
Samsung Members Star ★
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It will transfer seamlessly 

arianwen27
Black Belt 
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As long as samsung cloud has everything turned on for sync and backup, you shouldn't ever lose passwords in samsung passbTds4ke704.png
Sammie23
Apprentice
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Oh that's amazing information thank you. I actually don't use the cloud, but I'll switch it on now. Thanks again😊
Mingming
First Poster
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I that happened with me and i couldn't fix it. I ended up with a google keyboard and Google synchronizing all of the account and passwords on my phone, pc and tablet.
Jason1991
Pathfinder
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I use Google password manager so as long as I log in correctly I will never lose my passwords, if your with Samsung pass it should transfer seamlessly like others are saying ❤ I hope you solve this worry.
Sammie23
Apprentice
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I did as arianwen27 said and it worked, thank you so much!

The update has changed everything though, I don't know where anything is now🙄😂