Phone clone

[madz33]

Can anyone help?

This ain't my first rodeo. Cyber security issues with a stalker. My phone has been cloned. 

Apart from factory reset, password change etc and two authentication, is there anything I can do please? I have erased before, but I am assuming because they have the phones mac address its going.to keep.happening?

Would be great if I could get some.advise . Such little knowledge found over the last 4 years.

Thanks

[GoanGeek]

Hi. Maybe you should get the police involved. This is more of a consumer based community.

Perhaps consider getting a new phone and registering a new samsung id with new email etc

[Tourbillon De La Vie]

What are we looking at? Two devices that were logged under same Google account at some point. Click one, click on the other what do they show 

[BandOfBrothers]

This is possibly best asked to Samsung directly via your Samsung Members App under the feedback section ~ Ask a Question. 

I wish you all the best with this @madz33 

[madz33]

9th phone, so many Sim cards . Police not interested. Thanks

[madz33]

I'm unable to do anything when clicking on them. Noticed one of my security apps is syncing with another device.
Google earlier came up with a tablet.
Samsung had supposedly good.secuity. but Bluetooth is active csnt stop it. There's muti connection , tethering, quick share
I have various security apps. But no control over phone! Thanks for reply

[Mw03]

@madz33  you need a professional help no matter how many times you reset phone it won’t stop cause a Trojan malware has been installed on your device, I’ve had similar issues before

[V2k]

I have similar issue its like the estimate was stolen and now it's just a simcard. The phone has issues glitches doesn't work can't even reset in recovery mode.