03-12-2023 10:38 AM
I joined the beta programme a few months ago on the S23 Ultra and the usual lag issues etc
This morning I woke up and I cant swipe right or left on the home screen. It says one Ui home app keeps crashing. I cant click on to most things either. Originally thought it was a screen issue but the touch definitely works
Trying to downgrade but I dont want to lose my data - have tried using smart switch but i need to Allow access through my phone and it wont let me click it
can anyone help?
03-12-2023 10:49 AM
Beta finished weeks ago. Restart the phone and try to connect via smart switch, create a backup, and then update to final ui6 build
03-12-2023 10:49 AM
03-12-2023 11:39 AM
03-12-2023 01:26 PM
03-12-2023 05:43 PM
I can't offer any useful assistance, but I thought you'd like to know you're not the only one in this situation.
I've been part of the beta programme for a while with no real issues. But this weekend the phone no longer reads input from One UI's 'user area' of the screen. The digitiser is working correctly: PIN entry works fine, as do the buttons in the Settings quick dropdown, but as soon as you are looking at 'normal' content there is nothing. As an aside, pen input isn't picked up, either. My guess is that the roll-out of the final build has caused a glitch in some of the beta handsets. FWIW, my phone was direct from Samsung at launch.
I'm going to take the phone to a store and get them to do a downgrade. At least then I have half a chance of keeping my data.
03-12-2023 05:50 PM
The problem is that there's no way to allow the USB connection since the screen is not recognising input. So no way of creating backup.
04-12-2023 05:20 PM - last edited 04-12-2023 05:24 PM
Hello, I had the same issue and took a very different approach. The S23 has a feature called Samsung dex, which allows you to access your phone fully via a monitor. I plugged in my phone with an adapter to my monitor and used a mouse and keyboard to use my phone lol, and backed up my data through the cloud, emailing myself my password, and other methods to get all the data I needed. Unfortunately, I wasn't able to find a way to solve the problem but I was able to fully back up the data so that if you have to factory reset your phone, you would still have all your data. I Only lost progress in some of my mobile games but otherwise, I had everything else
04-12-2023 06:40 PM
I also have the one UI 6 Beta
Since a few hours ago my phone froze. I can click some of the icons but it is more or less stuck.
I cannot connect to pc because I cannot click on the screen to accept the message. Any Idea?
All apps are backed up, the only thing I am missing are the photos.
07-12-2023 05:24 PM