Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Notifications Disaster: App Badge Count "Feature" (Bug!)

(Topic created on: 18-06-2023 12:54 PM)
2526 Views
DMcD92
Apprentice
Options

As has been reported to Samsung multiple times, when clearing notifications from the drop-down panel (from home-screen or lock-screen), the notification counter is completely removed from the app badge on the homescreen.

I cannot believe it is 2023 and this feature" (bug) is still present.

Example use-case: you have 5 unread WhatsApp messages from different people, you open and read ONE of the messages, the app badge counter is now REMOVED even though there are still 4 unread messages. If you forget to go back to that app, or do not receive any more messages, you have no way of knowing whether you have messages or not. This behaviour is the same if you open the app, or just clear the notification from notification panel.

Now imagine this same scenario - but you have WhatsApp, Facebook, Twitter, Outlook, Instagram, LinkedIn, Messages, etc., etc. and without those badge counts you are losing track of literally everything. It is one of the most broken features I have ever experienced on any handheld device.

The solution to "do not clear the notifications" is not acceptable, because users will often clear the unimporant notifications as they appear (WhatsApp, etc.), in order to leave room for important notifications (emails, etc.). 

It is especially unacceptable based on all the feedback/complaints provided to Samsung. A couple of references here:

https://eu.community.samsung.com/t5/other-smartphones/badge-notification-count-since-update/td-p/467...

https://eu.community.samsung.com/t5/galaxy-s10-series/will-samsung-ever-fix-the-badges-that-go-away-... 

I am aware that this was an added Android "feature", but at the very least it should be a selectable option for the user, better yet the "feature" should be removed/reverted back to keep all counts for unread messages. 

This has been an open topic for 5+ years, can someone from Samsung please listen to the feedback from your customers and push a fix for this issue?

Currently, after buying a new Galaxy S22 Ultra, I am already looking to sell and replace this otherwise brilliant phone due to this issue.

Thanks,

David

16 REPLIES 16
Pugs1957
Samsung Members Star ★
Options
This happens on ios and Android, a new phone is not the answer.
0 Likes
DMcD92
Apprentice
Options

I've just moved from a Huawei (Android), this doesn't happen. My wife uses ios, this doesn't happen.
(albeit both of those are ~4 years old)

Pugs1957
Samsung Members Star ★
Options
On ios I remember reference to 11 and above have this issue. I'm not sure how old ios 11 is, though.
Have you looked to see if there's a third party launcher that's more customisable?
0 Likes
BandOfBrothers
Samsung Members Star ★★
Options

Totally understand your viewpoint on this and I too would like the count to remain.

All I can suggest is to forward this via your Samsung Members App @DMcD92 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

DMcD92
Apprentice
Options

Oh Keith... 🙄

Perhaps you need to read my post again, as well as the links I shared within.

A) it is not how it has always worked on Android devices.

B) I am aware it is a feature as I clearly stated.

C) just calling something a feature when it has been reported by multiple customers as a problem for 5+ years is not OK.

D) Maybe you should spend less time on this forum and more time on something else 

Pugs1957
Samsung Members Star ★
Options
D) This conversation is ended. I don't reply to people who are rude and make things personal. It's a shame you weren't brought up to have manners.
0 Likes
DMcD92
Apprentice
Options

It seems the other (cheeky) comment I was replying to was deleted, which would have offered context to my reply. Your response is equally ridiculous 🙄 

0 Likes
Pugs1957
Samsung Members Star ★
Options
In that case, I apologise. Incidentally, I did some more digging. It seems this issue stems back to changes to Oreo. The problem appears to have been a lot of SM apps did not support badges so changes were made, in Oreo, so there were notifications appearing for such apps which led to how things now work. To be honest, I've not really noticed this but those were my findings.
0 Likes
DMcD92
Apprentice
Options

Thanks for the additional information, I think every detail helps. In the meantime I will follow the previous suggestion of forwarding this via the Samsung Members app in the hope that something can be done.