New ui update ca7ses daily freezing of phone needing hard restart

[crossie03]

This new update is can handle the changes and found some ways to set things back but im having 2 issues which notified Samsung about in June and heard nothing from.

1) the phone began the very day after the update freezing and the only buttons that work when frozen are home and back key and hard restart using volume buttons. I have to do this daily to get my phone to work again!!

2) the phone battery needs recharging again from the day after the update first thing in the morning after 2 hours of use and the ohone rand9mly gets really hot. 

Neither of these issues were present before the update in any capacity. 

I have cleared cache and checked the phones memory all ok but honestly its rendering my phone next to useless

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Forum

For the second part of your question.....

[Piper123]

First, turn off Auto Blocker then follow these instructions EXACTLY as written

Using the Samsung Phone App (not the Google one)

Dial *#9900# then scroll down to battery stats reset. Click then restart your phone.

Turn Auto Blocker back on

Restart device

Wait 14 days for battery optimisation to complete.

Credits to @Moiramon and @lminvti for this information from previous threads

[crossie03]

Thanks for the battery suggestion. Have done this

[Tourbillon De La Vie]

Assuming you already wiped phone cache. Does it freeze in safe mode

https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

If it doesn't there is some software installed causing the issue 

[crossie03]

Thanks, there's been nothing new installed only the latest ui update. Its 100% to do with the update