Mobile Data is not working after the recent update.

[jerry_j]

Hey Guys,

I am using S23 Ultra, everything was going smooth until I did the October 2024 security patch update. After which, the mobile data has begun not to work properly. It is showing me 4G+ sign on top as usual, and if I connect my phone to my laptop via mobile hotspot, my laptop gets to access internet and do stuff. It is just WhatsApp that is working fine on my phone where I am getting messages and being able to send messages and do video calls as well, rest all apps are not working at all, not even Google.

Can somebody give me a solution?

[Pratik2]

Hey Folks, I had the same issue, and I was able to resolve this issue by getting new Access point names from my service provided (Tesco), it immediately resolved the issue.

[Pratik2]

You'll basically need to install new settings for your internet is what I want to say.

[jerry_j · Accepted solution]

Guys, if anyone is still having this issue, then try going to Settings->Access Point Names-> "Click on the Service Provider"(for me it was Tesco Mobile Internet)-> Proxy-> if any text is typed in, remove and set it empty. Hope this will work for you all 😃

[darkangel6]

I'm having exactly the same issue. Done everything to troubleshoot, the issue is still occurring. Just no Internet connection. Tried a different sim with data, worked for four days, now saying no Internet connection. I've even inconveniently done a factory reset. Samsung seem to think my phone needs to be sent in for a repair. So close to Christmas, not willing to send me a replacement phone. All after the latest update. I have mental health issues and everything is done via Internet. This is affecting me. Works after midnight till about 5am though. I'm seriously not impressed at all.

[jerry_j]

try going to Settings->Access Point Names-> "Click on the Service Provider"(for me it was Tesco Mobile Internet)-> Proxy-> if any text is typed in, remove and set it empty. Did you tried this?

[Shojohn11]

Myself besides you and thousands yes thousands of other customers are having the same issue ever since update six and seven. Samsung is refusing to acknowledge they caused this problem. 

I am in the process of launching a class action lawsuit. I spoke with several lawyers from my company and I will update everyone here ASAP. 

I appreciate everybody getting on here and saying reset your phone replace your SIM card go from 4G to 5G blah blah blah 

NOTHING WORKS OKAY DO YOU GUYS GET IT NOW I BET IF WE WERE ABLE TO ROLL BACK THE UPDATES IT WOULD WORK UNLESS THE DAMAGE IS DONE. I WILL POST MY EMAIL ADDRESS ONCE I GET THIS ROLLING IN THE NEXT FEW DAYS

[DSagen]

Just updated my phone and now the mobile data doesn't work! 

[DSagen]

Did you get a solution, please? 

[Pratik2]

Try installing new internet settings from your provider. Worked for me 

[Shojohn11]

My access point names there's only one it's Verizon network.

I know that has nothing to do with it so I ended up trying what you suggested took out everything same results put back the way it was. You have a different issue than the rest of the thousands of us 

Has nothing to do with internet service. Has to do with connecting the antenna to the mobile network the latest software update is interrupting that. I had a friend rolled back to version 6 and has no problems now although he lost a lot of security features You almost need a degree in physics to do it. Lol 

Funny thing is only in certain areas now do I lose mobile network and is usually close to home in Boca Raton Florida on Long Island I lose it and now I am down in Marathon Florida which is probably more rural than anywhere and I have full 5G service right now but when I get back closer to Miami I'll lose it. Samsung is just not admitting they have a big problem