Hi
@Si30a. You shouldn't be stuck with a phone that has a fault like this if you have been in touch with Samsung support and followed their troubleshooting steps.
My personal, non-professional advice would be to contact Samsung and request a replacement as the phone sounds like it is effectively faulty. i.e. It does not perform a function that it could reasonably be expected it should. I'd expect Samsung to be pretty amenable to this repair or replacement under warranty. My son had a Galaxy A series repaired under warranty and it was a good, quick service.
However, if this doesn't lead to a satisfactory outcome, you may have legal statutory rights to call on. If you bought it in the UK, there is the Consumer Rights Act 2015 you can use. Lots of advice online but one link is here.
https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl Secondly, if you paid for the phone on a credit card, you would have protection too via Section 75 and can claim against the credit card company for the value of the phone if you follow the correct process. Again, lots of advice online, but might want to try this:
https://www.moneysavingexpert.com/reclaim/section75-protect-your-purchases/ Hope you manage to get it sorted, and are eventually able to enjoy your S23.
