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Original topic:

live transcribe not working on s23 ultra

(Topic created on: 14-11-2023 10:54 PM)
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ianW70
Explorer
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recently updated to android 14 one ui 6 on my s23 ultra and now live transcribe isnt working anyone else have this problem is there a way to go back to android 13?

33 REPLIES 33
Tourbillon De La Vie
Samsung Members Star ★
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Doesn't work how? Did you clear phone cache 

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ianW70
Explorer
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hi thanks for replying, once i open the app the sound animation in the corner comes up  and the sound labels work at the bottom of the screen but no words appear on screen 

Xavier Lee
First Poster
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me too.. have the exact same problem after the one ui 6 update. Anyone have the idea what is going on??

Khoi Le
First Poster
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same with me. It doesn't work any more

Tourbillon De La Vie
Samsung Members Star ★
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It doesn't work for some reason. Contact Samsung support via members app and let them know 

Coolpages
Student
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You can fix this problem now simply by uninstalling the the live transcribe app. It sounds counter intuitive. But it solves this same problem that I also encountered after updating to OneUI 6.0, Android 14.

Search for the live transcribe app in Google Play store. Tap the uninstall button and it will revert to the older version of the live transcribe app which comes with the Samsung One UI 6.0 which is why it will work fine with Android 14. And it does work as I have tested it. 

When you open the older version of live transcribe, there will be a prompt that ask you to turn it on. Once you do that, live transcribe will work normally again.

Also disable the auto update for live transcribe in Google Play.

Just take note that after a few days, Google Play with ignore your disabling of auto update and still update Live Transcribe and after updating, your Live Transcribe will stop working again. 

So you simply have to uninstall Live Transcribe and thus go back to the older version and it will work again

That should tide us all through until Samsung or Google fixes this app or OneUI 6.0 or Android 14.

Do feedback if this works for you as well. 

 

ianW70
Explorer
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I did that and also spoke to a tech at Samsung who said the app is totally separate as live transcribe is pre installed on the phone but still doesn't work so I'm taking my phone back to Vodafone
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Tourbillon De La Vie
Samsung Members Star ★
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Good find. That works on my device 

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CVR2727
Apprentice
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recently updated to android 14 one ui 6 around 11/20/2023 on my s23 ultra and now live transcribe isnt working .  I worked with Samsung member for about 2 hours and they took control of my device remotely using Smart Tutor and they could not get it to work either.  they said they would report the issue.

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