a week ago
Hello. I have a Galaxy S23 Ultra that I recently bought and the problem I have is that when I upload a video to Facebook it takes several days before I can watch the video without it stopping but if I watch via a desktop it works without problem.
a week ago
Hello @Gs23U and may I personally extend a Warm Welcome to the Samsung Community Forum 👋
This might be an issue with the Facebook App.
Try clearing the cache of the app by holding down the app icon and tap on i and then tap on Storage and Clear Cache to see if that helps.
A more broadsworded approach is > Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }
If the above does not help then delete the app from your phone and also from your MyLibrary in your Playstore to then download a fresh copy of the app.
It might be beneficial to send feedback to Facebook to let them know what's happening.
Feedback can be sent to Samsung directly via your Samsung Members App.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
a week ago