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How do I pay for the trade in discount to avoid locking my phone?

(Topic created on: 12-08-2023 12:33 AM)
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amrutaa
Apprentice
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Hello, I purchased a S23 ultra and opted for a trade in mode, but due to personal reasons I will not be able to trade in my phone. I want to pay for the trade in discount instead. They've given me a 72 hours warning before locking the phone. I mailed the trade in team but no response as of now. Let me know how to avoid my phone being locked and how to pay?
5 REPLIES 5
BandOfBrothers
Samsung Members Star ★★
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Hi @amrutaa 

They'll send you a link to use to pay the amount being asked for.

I think it was a company called MTR who sent the communication with the link.

You maybe able to phone them on 03332079676.

samsung uk/trade-in-terms/SAMSUNG-MOBILE-TRADE-IN-PROGRAMME-TERMS-AND-CONDITIONS.pdf 

 

This happened when I traded in a phone and they found a stuck pixel so I had to pay a small amount back.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

amrutaa
Apprentice
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Hi, thanks. I've emailed them multiple times and I haven't received any link. My phone will be locked on Monday (today is Saturday)
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amrutaa
Apprentice
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Any idea how Ishould be able to speed it up?
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BandOfBrothers
Samsung Members Star ★★
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Ring Samsung @amrutaa 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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AndrewL
Moderator
Moderator
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@amrutaa: The terms and conditions state, in the event that you do not return your trade in device, that a sum equal to the discount you received will be automatically deducted from your payment card. As per the above, you may wish to reach out to MTR on t MTR on 0333 207 9676 or helpdesk@samsungrecycle.co.uk to make them aware that you will not be returning your existing device, to avoid any action being taken, such as remotely locking your Galaxy S23. 

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