14-07-2023 10:19 AM - last edited 14-07-2023 10:55 AM
14-07-2023 10:23 AM in
14-07-2023 11:50 AM in
It's feasible that the buds can go out of stock but I would think when Samsung received more then they would satisfy the outstanding orders.
Most promotions has a while stocks last.
In regards to Returns and Refunds the phone should have a returns label sent with it but can also be printed off too.
I emailed the Online Sales Team when I needed to send a phone back and they sent DPD to me.
I took time and date pictures of the phone with a couple of it turned on and packaged it well.
This is still the same process as far as I'm aware.
I emailed e : firstname.lastname@example.org to arrange the collection.
I assume the issue of the buds being out of stock wouldn't have been evident but becaine the case as they started to ship pit the phone's and buds.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
14-07-2023 04:44 PM in
Sorry to hear. I just did a similar order a few weeks ago... and received the buds last week within a separate shipment.
Did your sales invoice show the Galaxy buds 2 pro listed at the bottom with a cost £0.00 and stating 'to follow' in a separate order ?
In terms of the phone return I assume the phone hasn't yet been opened or used ? ... i believe Samsung have a 14 day returns on unused products if you change your mind... but as soon as it is powered and used then that changes the return policy and it would then have to be faulty. It must be in the same sales condition as it was shipped.
Good luck with getting resolved. Sometimes the operator on the helpline does not know the right answer... so I wouldn't be 100% sure that you have the right information.
Additionally if you go onto Samsung.com website and attempt to buy some buds2 pro in graphite right now... it says in stock and shipping around 28th July. If they were truly out of stock then surely you wouldn't be able to buy any.
16-07-2023 10:33 PM in
18-07-2023 06:09 PM in