Hi everyone, I purchased the S23 Ultra 516gb at £1399 from Samsung Website before their promotion ended on the 4th of July.The promotion included free earbuds worth £219, £200 cashback.
The form at the time said that earbuds would be automatically added,I was not told at the time that the earbuds were out of stock, so bought in good faith.Now being told ,10 days later, (when I communicated with a person online(via chat) that the earbuds are out of stock and therefore I won't receive them.This should have been made clear at the point of purchase in my opinion.£1399 is a lot to spend and I would not have bought as the earbudswhere the deal clincher.The online operator offered £15 discount against a future purchase.
After asking four times how I return the phone for a refund , the operator said she would create a returns label ,which I would then take with my phone to the nearest Dpd office to return.This is a 50 mile round trip !! Has anyone else had this issue! Surely a multi national electronics company can keep track of stock and tell you that something is not available !
You should be told at the point of purchase that items are not available, allowing you to make an informed choice on a purchase.....this seems a bit like false advertising, and that you only get the truth after you have bought an item.
The operator also cut me off before sending the returns label !
I have contacted the online shop telephone number, who are now looking into thus, we will see how this goes.
Has anyone else had this issue ?
Thanks for any help.
