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Google Wallet not working saying phone moved too fast

(Topic created on: 14-10-2023 04:31 PM)
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Members_l5fjGYk
Student
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So got the S23 Ultra a day ago finally got everything setup and working. But can't pay with Google wallet keeps saying phone moved too fast. Don't know what to do this is going to be reason I send back the phone if I cant pay. 

 

Using pixel before without any issues. 

13 REPLIES 13
Piper123
Maestro
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I have the S23 Ultra and occasionally get the same.

It is as simple as it says. You're moving your device too fast.

Ensure NFC is on, then when looking to make a payment using Google Wallet, go a bit slower. It does work 👌
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KP_76
Voyager
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Do you have a heavy duty case on? This could be delaying the NFC signal to the payment machine, meaning you have to keep the phone next to the reader a little longer.

Members_l5fjGYk
Student
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Confirmed solution 16/10/23

Make sure your Galaxy Store apps are updated. 

Not a case issues as using a Dbrand case

It was Samsung Wallet causing the problem. I opened it up and it required a Galaxy Store update from that store and not play. 

 

Didn't setup any cards just initiated the app and it took and update and appears Google Wallet is working. 

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laranjinha1
First Poster
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I have the same issue with s23. And no, I actually move it slowly. Very frustrating. 😞
Members_KBZKXKX
First Poster
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I have the same issue even if I leave the phone on the terminal and take my hand off. It's literally 50:50 if it's going to work. I never had this issue with my previous phones. Most frustrating.

CuriousLemur
First Poster
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Yup, I also have this issue. Whether I have my case on or not.

It's extremely frustrating. Generally works the second time or third time.

I carry my actual wallet with me as back up now which is so counter intuitive.
Per Bilse
First Poster
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I've just recently started using Google pay on an old S10+, same issue. I actually get the message *before* I've touched the phone to the reader, while it's still moving. I don't understand why this can be a problem.
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Members_iDQfFDH
First Poster
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I have a Flip Z - 5G and had the problem whilst travelling in Brazil.  I fixed it by :

  • Deselecting the "Don't keep activities" (in the Apps developer settings)

This fixed it for me along with weird misbehavour with other Apps.

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AmirRassafi
First Poster
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Same problem, and I even need restarting my phone!
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