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Google wallet issue

(Topic created on: 28-11-2023 11:42 AM)
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ashc669
Apprentice
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Since the most recent update. My Google wallet is no longer working and says that my device doesn't meet security standards.  Is anyone else having this issue and does anyone know how to fix it?

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11 REPLIES 11
Deppi
Explorer
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I get exactly the same problem. I think it's related to the Beta version of the software at least in my case.
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Lord_Shiva
Voyager
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Just opening a wallet and trying to add a card again might help
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ashc669
Apprentice
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It's says this though. Not sure if adding the card again would change anything as it claims its the phone that's the issue?
I've been in contact with Google support and went through the troubleshooting they suggested and all is well.
Also contacted Samsung support and they suggested to restart my phone and ensure everything is updated. I've done all this and still no change1701176717209.jpg
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plodsky1
First Poster
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Go too your google account and update your apps ,it fixed my this morning
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ashc669
Apprentice
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Yeah I tried that, doesn't seem to have worked unfortunately 😕
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Badger42
Helping Hand
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I had the same issue on my A54 after the update from beta to stable version. After clearing the data and cache from the wallet app, it was still showing as not meeting security requirements, but sorted itself out the day after and have no issues now using Google pay contactless.
ashc669
Apprentice
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I'll give that a go. I did have a look to cleat cache but couldn't find it. I'll try again though. thanks
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Badger42
Helping Hand
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It will be under settings>apps>Google Wallet>storage and then clear data and cache. Hope this helps.
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ashc669
Apprentice
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I've found and cleared both. It still says my phone doesn't meet security standards, but I'll have a look again in the morning and try and make a payment and see what happens.

Thank you for your help! :smiling-face:
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