S23 ultra camera stuttering horribly when recording camera from Day 1

[Prpht]

I DEMAND AN ANSWER FROM THE OFFICE.

The cameras are horribly performing. FROM DAY 1 I RECEIVED THE DEVICE, October 31st 2023, When taking videos it keeps stuttering. We searched the internet and contacted samsung service see how to solve it, and realize that almost everyone is having the same issues, and samsung is NOT resolving it. I bought the device for the sake of clean and clear video. IT IS UNACCEPTABLE THAT A FLAGSHIP DEVICE AS SUCH BE SO DEFECTIVE AND SAMSUNG IS NOT ADDRESSING IT.

The S23 Ultra is having its camera badly stuttering, and samsung claim they don't know neither heard anything about it! Horrible lie! For a flagship phone which performs so poorly on the camera is to believe that they are stealing our money instead of selling a proper product.

Why is samsung not doing anything and keeps selling such defective device? People been complaining since the beginning, and up to now still not solved. I bought my device in October 28 2023 and same issues like in these forums, including samsung forum!!!

https://www.reddit.com/r/GalaxyS23Ultra/comments/13675av/video_stuttering_is_still_so_bad/ 

https://eu.community.samsung.com/t5/galaxy-s23-series/video-stuttering-amp-unstable-fps-on-s23-ultra... 

https://www.reddit.com/r/GalaxyS23Ultra/comments/11gcw9c/anyone_also_experiencing_video_stutter_on_t...

We demand an answer an resolution!

S23 ULTRA STUTTERING VIDEO

Video Player is loading.

Play Video

Play

Mute

Current Time 0:00

/

Duration 0:00

Loaded: 0%

0:00

Stream Type LIVE

Seek to live, currently behind liveLIVE

Remaining Time -0:00

1x

Playback Rate

Chapters

• Chapters

Descriptions

• descriptions off, selected

Captions

• captions settings, opens captions settings dialog
• captions off, selected

Audio Track

Picture-in-PictureFullscreen

This is a modal window.

Beginning of dialog window. Escape will cancel and close the window.

Text

ColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-Transparent

Background

ColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparent

Window

ColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaque

Font Size

50%75%100%125%150%175%200%300%400%

Text Edge Style

NoneRaisedDepressedUniformDropshadow

Font Family

Proportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall Caps

Reset restore all settings to the default valuesDone

Close Modal Dialog

End of dialog window.

Close Modal Dialog

This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.

[Tourbillon De La Vie]

Did you contact support via Samsung members app? What settings are you using when taking the video?

[Lord_Shiva]

Answer to that under warranty ask for money back or replacement, simple, could be unit is faulty

[Diadomi]

Couldn't agree more - generally a really good device, but the video stuttering is so infuriating and completely lets the phone down! Samsung have STILL not resolved this.