Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Frozen after ui7

(Topic created on: 24-05-2025 07:57 AM)
219 Views
Edgie70
Hotshot
Options
Wife's S24fe was absolutely fine on 6.1 , never an issue !! Updated Thursday night to ui7 , everything seemed ok until this morning when she tried to get in to her phone , screen didn't respond, phone frozen , power key did Gemini instead of power menu !! Luckily I found a post on Reddit to hold power n volume to access power menu otherwise the phone would be still sat there frozen !!! I'm still having issues on my S24+ with ui7 that I didn't with 6.1 , tbh this update has been rubbish ! 
0 Likes
4 REPLIES 4
Piper123
Samsung Members Star ★
Options
First things first

Wipe Partition Cache on the device(s)
S24 Ultra
0 Likes
Piper123
Samsung Members Star ★
Options
1. Turn off the device.
2. Connect To Computer USBC to USBC (you may also connect to another Samsung mobile via USBC). Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.
S24 Ultra
TechSupportPro
Pathfinder
Options
Yeah you're not alone—UI 7 has been rough for a lot of people lately. It’s wild that something as simple as accessing the power menu now needs Reddit-level fixes. Glad you found that workaround though!

Honestly, the update feels rushed. From freezing issues to power key bugs and just overall instability—it’s a step back from 6.1. Hoping Samsung pushes a stability patch ASAP, ‘cause way too many people are having issues across different S24 models.

For now, keep an eye on battery usage and maybe clear cache partition just in case—sometimes helps with random system bugs
0 Likes