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Face recognition is awful with my S23Ultra

(Topic created on: 19-10-2023 09:36 PM)
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trickie
Explorer
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Anyone else finding this problem? 
17 REPLIES 17
AndrewL
Moderator
Moderator
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@Quo: If you're having some difficulty unlocking with Face Recognition, I recommend attempting the registration again. With this in mind, please head to Settings > Security and privacy > Biometrics > Face recognition > Enter your details > Remove face data. When you re-register your face data, please take into account that glasses, hats, masks, makeup, bangs, and beards can affect the recognition process. Adding an alternative look can help the device recognise you in different situations. Make sure that you're in a well lit area when capturing the image, the camera lens is clean, and the image isn't blurry. 

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Qasim-Iqbal
Journeyman
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I have the same issue with my s23ultra face recognition is just a *****. It's works fine in ideal situation where light background and everything is fine rest its does not work. Even the Google phone have better and quick face recognition. @sasmung need to work with software because I believe the hardware should be above the mark.
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DannySimon
Apprentice
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I haven't experienced any problems with face recognition or fingerprint recognition on my S23 Ultra. I suggest you to ensure you're in a well-lit area when setting up your face recognition and when using it. Adequate lighting helps the camera detect facial features accurately and wipe the front camera lens to remove any smudges or dirt that might affect its performance. 

Samsung Galaxy Enthusiast & Temporary Phone Number for SMS & Voice Expert.
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trickie
Explorer
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Its been working very well for ages now,thank you
geoff333
First Poster
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Tried all the advice. Only works in good lighting conditions. Not a patch on the iPhone which woks every⁹ single time in even poor lighting.
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DRTorino
First Poster
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Yes. Got my S23 ultra, 12/512 and it seems a bit ******** in terms of both face recognition as well as fingerprints!

As a comparison, I NEVER had a single problem with apple devices (iPad pro) and the same problem shows in my galaxy S8 ultra! 

Tried all the useless stuff said in the forums, but no good. Seems like a genetic problem with Samsung.

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Members_6RuB98C
First Poster
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I recently purchased the Samsung Galaxy S23 Ultra, expecting cutting-edge technology performance, however, the face recognition system is, to put it mildly, disappointing. Despite trying all the recommended solutions by Samsung, the facial recognition just doesn't work effectively, even in conditions where it should at least perform decently, like on sunny days.

This issue is so pronounced that many of my friends, myself included, choose to completely disable the facial recognition feature and resort to alternative methods like fingerprint scanning or passcodes. For a device that's marketed as a technological leader, this is a substantial drawback. My previous experience with a 2019 Huawei P30 Pro, which flawlessly recognizes faces even in dark rooms using just the screen light, makes this shortcoming even more glaring. I expected more from Samsung, especially given the quality and efficiency of its predecessors and competitors.

abc12321
First Poster
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I came from iphone 11 to this phone s23ultra all good except face. Face works but not as fast as I phone it opens with my glasses on. Registration takes 10 second while with iphone it takes at least 1 minute.
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