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Dual sim won't turn on

(Topic created on: 21-05-2024 09:16 PM)
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nicdfyr
Apprentice
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Both sims are recognised by the phone, both numbers are correct but each time I try to set dual sim on I get the message that dual sim won't turn on. 
Really need both to work. 
Have turned on and off
Have removed and cleaned sims
Help please 🙏 
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12 REPLIES 12
Tourbillon De La Vie
Samsung Members Star ★
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It works if you have single sim? What's the exact error message 

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nicdfyr
Apprentice
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It says .... couldn't turn on dual sim always on..
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Bigtasty65
Hotshot
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Post us a screenshot of what it shows in the SIM manager settings. Editing out your phone numbers of course, but show us what networks you are using. Here's my example.1716322517716.jpg
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nicdfyr
Apprentice
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Aa1716323048772.jpg
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Tourbillon De La Vie
Samsung Members Star ★
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Can you swap them around and make esim sim1? 

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nicdfyr
Apprentice
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Done. Didn't make any difference
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Tourbillon De La Vie
Samsung Members Star ★
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Do you have another physical sim card to try instead of that esim and see if dual sim activates

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Robin999
Samsung Members Star ★
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Think you need to contact your network and get them to help you set it up.
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nicdfyr
Apprentice
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No
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