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Charger/cable problem

(Topic created on: 11-02-2024 12:50 PM)
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Kirsten96
Apprentice
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Hi there was wondering if anyone could help me solve an issue I'm having. So my S23 phone was working perfectly fine with usb to c type cable but suddenly yesterday it wouldn't work correctly on my phone. My phone recognises my cable for only a couple seconds then it disconnects it's self. I also use a imuto power bank 20000mah,the power bank won't recognise my phone when plugged in with c type to c type or usb to c type but was able to charge my wireless headphones just fine. I have tried testing it with other people's phones and their phones work just fine.

Any help on this issue would be much appreciated 

TIA 
8 REPLIES 8
AndrewL
Moderator
Moderator
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@Kirsten96: This sounds like a potential issue with the charging port itself. Please try checking the port for any dirt, debris or similar obstructions, and clear anything you find with a soft bristled brush. Furthermore, to test the hardware, head to the Samsung Members app > Press and hold on the app icon > Diagnostics > Phone diagnostics > Cable charging (follow the on-screen prompts) > USB Connection (follow the on-screen prompts). Do either of these tests produce an 'Action required' notification in the summary? 

Kirsten96
Apprentice
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So my phone seems to work fine with c type to c type but won't work with usb to c type. Unsure what to do now at this point?
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Kirsten96
Apprentice
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Also tried the same cable/plug on my partners phone and his works just fine. There appears to be a a fault in my phone
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Robertooo
Journeyman
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Hi there, I have the same problem and a few others. IT IS NOTHING ELSE THEN STUPID LATEST UPDATE from Samsung that I also made. The last one, which is 6.1 Android 14. Until the update, I could charge in my car lighter from Amazon  and also charger and cables from my iPhone 15 and a charger from Macbook that is 20w and cable from Macbook as well. and other certified charges and cables. THEY WERE ALL WORKING ON S23 BEFORE I MADE UPDATE. this stupid recomendation to use original cable or charger is just stupid nonsense because, it is CERTIFIED which means APPROVED AFTER ALL TESTS and it will work on any ANDROID AND SAMSUNG AND NOW ON IPHONE 15 ALSO. AND MACBOOK. ALL WITH C-PORT!!!!! Now after the update even with the ORIGINAL BLACK CHARGER FROM SAMSUNG 25W AND the ORIGINAL CABLE IT CHARGES AND STOPS NOT COMPLETING CHARGING!!!!

I WORK WITH PHONES OVER 20 YEARS, AND IT IS ALWAYS SOME PROBLEMS WITH SAMSUNG UPDATES because Samsung always rolls out updates without completely checking them and testing them. What Samsung does is rush with updates and then we users get a million stupid problems and we report them and Samsung then makes updates and corrects them, MAKING US FRUSTRATED AND MOVING TO IPHONE which i already did, actually two weeks ago. I AM SICK AND TIRED OF THIS and I am just thanking the EU for forcing Apple to make an update for IOS so that in the future we will be able to download apps on iPhone from ANY MARKET STORE and not just the Apple store. After that, I promise you no one will want ANDROID ANYMORE because you will get then best of all from both worlds, all android apps on iphone and all apple fluidity and high quality on iphone and much more. I was feathfull customerr of samsung from NOTE 2 and sold so many samsung convincing people that is better then iphone. But unfortunaetly, is not enough anymore to give cash back of 100 or 150 on a new device and think that will make us more to continue using samsung. I want more. I want phone without making me frustrated, without draing battery without consant notification for downloading new stupid software that is not good anyway, I WANT TO BE ABLE TO TURN THAT OF AND CHOOSE and i could write another 30min about all small stupid thing that Samsung is not fixing and making better but doing over and over same mistake but that is just wrong politic of Samsung and in next few years, specially in Euope, mark my words they will loose big time from Apple. thank you European Union and God help you Samsung. 

so SAMSUNG PLEASE MAKE UPDATE TO CORRECT YOUR MISTAKE ASAP !!!!!!! THANK YOU 

Crunchieeagle
First Poster
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Yes I can only get mine to charge from 15W and below using a USB 3 to USB cable.


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FIA1299
Journeyman
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I agree, it is a Samsung update that has caused this. There is nothing wrong with our charger ports, I always keep my phones clean.

FIA1299
Journeyman
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This isn't a charger port issue. The latest Samsung updates have cause this nonsense. I now have a few second delay where my phone will detect the charging cable later than usual after the update. Ridiculous, thinking of switching to Apple...

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RD370gt
First Poster
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Ditto.   All sorts of charging problems since I updated, even with approved products!  And the stupid notification 'USB charger disconnected ' non stop flashing on and off!! And also my battery life  was massively reduced, it wasn't until I read your post that I realised it will be that stupid notification constantly flashing that is causing my battery to disappear...  at at time when I can hardly even get the ***** stupid phone charging ARGH.  I think this is the final straw for me with samsung.   So sick of the constant battles to get stuff properly 😒 

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