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Original topic:

Cannot connect via usb to my PC windows 10

(Topic created on: 29-11-2023 04:17 PM)
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Denise51
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I bought the S23 a week ago it works beautifully, it came with only the type c connection. I bought a usb adaptor for the type c so I can transfer photos ect. to and from my Pc. When I try to connect I only get its charging but no prompt to allow as my other samsung phones did. Going to My PC it is not showing or recogonised.

 

How do I get my PC to recognise the phone please.

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Denise51
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I bought a type c - type a data cable that worked straight away. The cable that came with the phone from Samsung is a charge only cable not for transferring files etc..

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JAMES4578
Samsung Members Star ★★
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Hi @Denise51  try to reset the settings of the USB port of your phone. To do this, go to Applications and  Activate "Show system applications"  by tapping the 3 lines to the right of Your Apps, select ok. 

Screenshot_20231129_163738_Settings.jpg

 

  Find the USB settings app and in storage, delete the cache and data. Restart the device and see if that makes a difference.

 However you may need to set  a default via Developer Options? Developer Options-Default USB Configuration, Transferring Files.
If Developer options not set up Go to Settings-About Phone and tap Build Number 7 times. Will need to enter password ,Pin or Pattern at this point. See more details here: https://www.samsung.com/uk/support/mobile-devices/how-do-i-turn-on-the-developer-options-menu-on-my-....


Default USB.jpg

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Denise51
Apprentice
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Thank you for the above advice James, It seems usb settings permissions are allowed, I found the developer options and made sure it is on transferring files. But sorry not made any difference.

Just wandering if the charging type c cable that comes with the phone is not designed to transfer data, as I said I had to buy a little usb a adaptor to go into my pc

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Denise51
Apprentice
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Hi James thank you for the advice The usb settings seem ok permissions are allowed. Found the developer options and set to transfer files but not working. It says charging but no pop up to say allow. Just wandering if the type c cable that comes with the phone is not designed to transfer data.

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JAMES4578
Samsung Members Star ★★
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@Denise51  should be ok but could obviously try another cable.   An option also to use Smart Switch for PC ,see information here https://www.samsung.com/Smart Switch 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Solution
Denise51
Apprentice
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I bought a type c - type a data cable that worked straight away. The cable that came with the phone from Samsung is a charge only cable not for transferring files etc..

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DeshawnHopkins
First Poster
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It's great to hear that you're enjoying your S23! It sounds like you're having some trouble connecting it to your Windows 10 PC via USB. Sometimes, Windows can be a bit finicky with device recognition.First, make sure you have the necessary drivers installed for your S23 on your PC. You can usually find these on the Samsung website.Also, check your USB cable and the adapter to ensure they're working correctly. Sometimes, a faulty cable or adapter can cause connection issues.If all else fails, you can check out www.aka.ms/phonelinkqrc for troubleshooting tips and solutions. It might have some helpful advice for your specific situation.

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Members_wJHMvJj
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I am not convinced any of this is a cable type issue. I have 2 x Samsung A13, 1  x Samsung A14 and 2 tablets. The devices purchased prior to June 2023 (A13 one of the tablets) both connect to PC and android auto using supplied cables. The A14 and one of the A13's purchased September 2023 will not connect to the PC nor the android auto no matter which cable is used (I bought a data cable from a mobile phone shop) Sometimes the A14 will not charge without swapping cables around (all are samsung cables and Samsung chargers) The later purchases keep bringing up USB errors or don't recognise the usb connected device, normally the charger. The A13 has a permanenet USB error. Cleaning the ports has no effect whatsoever. I am pretty close to ebaying my entire samsung collection as I bought a cheap Nokia smartphone which connect to both the PC and the car regardless of cable type.  

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