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6.1.1 update. Apps now not updating S23 Ultra

(Topic created on: 17-09-2024 05:33 PM)
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Seether
Pioneer
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This is NOT resolved!!!
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After the update, I have several apps that are not updating. All with the same error message. Reboot doesn't work. Any help, please?

A workaround has been found by a member and has posted here in the thread.

Summary

"To anyone who still has a work profile (or is willing to test it):
If you go to "Security and Privacy" > App Security > app protection, click the 3 dots in the upper right corner > App protection settings > disable "auto scan when installing apps", does this work for you?
Even with work profile, I seem to be able to update and download again."

Thank you Joost88!

Update: 6 Nov

No reply from Samsung several weeks later, really bad form. The post says resolved; I didn't change the status as, in my opinion, the issue isn't resolved - it's a workaround not a fix.

I am unsure if I will upgrade to S25 now.
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138 REPLIES 138
NoKeRse
First Poster
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Thanks a bunch @Joost88 this solution fixed my issue I have been trying all of the troubleshooting guides that has been linked to during installation of an app in play store and galaxy store.

With no luck.

The strange thing is that all my apps which is controlled in my work profile has been updated without issues.

Only my apps attached to my private acct and galaxy store apps refused to update or install.

Disabled auto scan when installing apps. Everything is back to normal. Thanks a bunch, have I thought to check the samsung community first several hours had been saved. Atleast you saved me for a complete factory reset :smiling-face: 

MxRay
First Poster
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I think I found a proper solution to this issue. Instead of disabling security features, you can do a Google Play system update which, for some reason, does not come automatically with 6.1.1 OS update.

To update Google Play simply go to Settings > About phone > Software information > Google Play system update > Check for update > Update

Afterwards I've re-enabled Application scanning during installation and so far, there were no issues with app installation or update.

Hope it helps!

Tester1966
Journeyman
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Thanks switching off App Security allows updates 👏
Seether
Pioneer
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Hi, yep tried this and didn't work for me. Good if it works for you though!
HelOli
Apprentice
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Worked on my phone as well. Can install apps and updates with enabled scann, too. took me just two reboots to get the Playstore update installed.

Brunnengustel
Journeyman
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Thanks. This worked for me (S22 Ultra)

hdlsdv
Journeyman
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Great work. The update solved the issue definitely!

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Members_9Idfbuo
First Poster
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You saved my  live. The  workaround is working as a charm!

Thanks!

Joost88
Explorer
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For a few of us, maybe. Even after the Google Play and Security update, whenever I enable app scanning on installation, it will eventually tell me that random apps cannot be installed. So for now, I'll go without scanning on installation.

Silent Wolverine
First Poster
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It worked for my S23

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