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Unable to send videos on whatsapp

(Topic created on: 01-12-2022 10:34 AM)
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RebeccaA84
First Poster
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I have disconnected and reconnected my WiFi, I've turned airplane mode on and off, I've been into the settings to ensure it has permissions to access videos, I've restarted my phone, I do not have an SD card, I've unistalled and reinstalled WhatsApp, I've tried using mobile data only. I'm now at a loss as to what to do. Please help! 
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7 REPLIES 7
SocietyGirl
Community Manager
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What happens when you do try to send a video? Is it pending, do you get an error or does something else happen?


Say hi to us on socials -  @SamsungUK


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bathamneh
Journeyman
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Poor service
RebeccaA84
First Poster
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This is what I get Screenshot_20221201_122646_WhatsApp.jpg
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SocietyGirl
Community Manager
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Are you recording videos with the HDR10+ setting (in advanced video options in the camera) on? I know Whatsapp has problems processing these types of videos. You can test another video for comparison to see if that sends.

Start by opening the Camera app, then tapping the Settings icon, and then tapping Advanced recording options under Videos. Tap the switch next to HDR10+ videos to toggle it.


Say hi to us on socials -  @SamsungUK


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RebeccaA84
First Poster
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I'll try that
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RebeccaA84
First Poster
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It's not the service I've tested other apps and Internet and no issue just this one feature on WhatsApp
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SocietyGirl
Community Manager
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Facebook, Twitter, and WhatsApp do not support HDR10+. You could try Signal messenger, but I'm 99% sure that it's the fact that HDR10+ is turned on.

 


Say hi to us on socials -  @SamsungUK


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