27-03-2023 05:54 PM in
Galaxy S22 SeriesAt the request of Technical Service, I'm reporting this issue to the community. I've searched/reviewed other secure folder authentication issues marked as resolved, but none of those solutions have worked. The tech rep I worked with was given remote access to my phone and went through all troubleshooting steps (resettting account, confirming account recovery credentials, etc) and has escalated to product engineering (ticket# 228597976)
Firstly, I don't even recall setting up a pin for secure folder. I've only used a password. Of the 3 common pins I would use, none were accepted and I'm receiving incrementally higher retry wait times (now up to 4 hours!) with no option to reset the pin. I JUST CANNOT LOSE THE FEW FILES CONTAINED IN THIS FOLDER.
I do not access the secure folder often and it's likely been a few months since my last access. I have seen a notification "secure folder is locked... unlock to get notifications from apps in secure folder" for a while, but basically ignored it because I didn't recall having any apps in the secure folder. Is there some correlation with this notification and the no pin reset issue? This just has to be a bug within the app, and I need a fix please.
27-03-2023 10:36 PM in
Galaxy S22 Series27-03-2023 11:47 PM in
Galaxy S22 SeriesThanks for the reply... I do have an account.
28-03-2023 12:02 AM in
Galaxy S22 Series28-03-2023 07:24 AM in
Galaxy S22 SeriesThanks. This step was completed through remote access with support. The option to reset was still not offered.
28-03-2023 12:52 PM in
Galaxy S22 SeriesI've now hit the "Try again in..." this time 24 hours. And at that 24hr mark for the first time has come an option, not too reset, but to uninstall. I don't want to uninstall as that would delete all files in the folder as I understand. What's with this certain death path? I need a solution to get my files so I can get as far away from this app as possible! Awaiting some app dev help please.
04-04-2023 02:21 PM in
Galaxy S22 SeriesThis problem remains unresolved.
3 weeks ago in
Galaxy S22 SeriesI also cannot access secure folder, I don't recall ever setting up a password (I rigorously update my password hints list) only a PIN and the PIN worked to put things in, so this whole prompt for password with none of the 20+ variations I use working... Very much a bug and the suggestions I've read elsewhere do not work if I want to keep my data. I look forward to your solution if you find one