Unable to reset Secure Folder pin.

[Steve132]

At the request of Technical Service, I'm reporting this issue to the community. I've searched/reviewed other secure folder authentication issues marked as resolved, but none of those solutions have worked. The tech rep I worked with was given remote access to my phone and went through all troubleshooting steps (resettting account, confirming account recovery credentials, etc) and has escalated to product engineering (ticket# 228597976)

Firstly, I don't even recall setting up a pin for secure folder. I've only used a password. Of the 3 common pins I would use, none were accepted and I'm receiving incrementally higher retry wait times (now up to 4 hours!) with no option to reset the pin. I JUST CANNOT LOSE THE FEW FILES CONTAINED IN THIS FOLDER.

I do not access the secure folder often and it's likely been a few months since my last access. I have seen a notification "secure folder is locked... unlock to get notifications from apps in secure folder" for a while, but basically ignored it because I didn't recall having any apps in the secure folder. Is there some correlation with this notification and the no pin reset issue? This just has to be a bug within the app, and I need a fix please.

[TheSulbyGhost]

Now up to 24 hours with uninstall option only.

[TheSulbyGhost]

Any news?

[Steve132]

Sadly, no. Received a secure folder update this weekend and was hopeful, but still no reset option. No change log that I could find, so no way to know what was addressed. I'm considering a factory reset, but I'm not hopeful. I may also open another ticket to see if support has any new information regarding the recent update.

[TheSulbyGhost]

I need to access my secure folder for a medical appointment this week. How do I raise a ticket?

[Darksparks78]

This is very disheartening. I have the same issue and i tried reseting my samsung account password and no luck. I dont even get the forget password option on my Samsung A54. Is there anyway we can boost this issue to samsung support services?

[JustADude12]

I have the same issue as well. Tried every possible solution found in every thread on this topic. None work. So that anyone reads this understands, I want to stress that there is no option for reset password. That button/link does not exist. It just rejects the password and asks for it again. There are no other options or possibilities. Samsung, please figure this out and let us all know.

[tla73]

I am having this exact same issue. Has it been resolved yet? If so, can someone point me in that direction, PLEASE!

[Members_F4OcNax]

Dos anyone have a fix for this yet its ridiculous we can't reset the password because we forgot the old pin mine just says retry in 10 sec 50 sec 30 mins 60 mins etc there is no forgotten password reset and talking to anyone at Samsung they don't have a answer its ridiculous customer service and for them to manually remove the option to reset the pin iv gotta ask WHY ???? DOS ANYONE HAVE A FIX TO RESET THE PASSWORD 

[SandraHeavens]

I have this very same issue now. Is there a fix?

[Steve132]

Unfortunately, I'm aware of no official reply from Samsung to this thread at all. I had thought opening this thread might ultimately lead to Samsung looking into a means to authenticate affected users and provide a reset solution. Aside from communications here, I as noted opened trouble tickets at the onset with no resolution. Through the Samsung app store, I made multiple attempts to reach Secure Folder (Knox) software developers through the email link provided, but never got a response. It just seems this bug, which for most if not all those affected was related to a migration using Samsung Smart Switch, did not capture enough users to receive due attention.

That said, since last year there have been multiple software updates (firmware, secure folder, Android, one UI, etc.). It would certainly be worth while to open a support ticket now to see if possibly some updated solution may have worked it's way into the support team's notes. Good luck, and please help others here by sharing any updates from your support efforts.