Unable to reset Secure Folder pin.

[Steve132]

At the request of Technical Service, I'm reporting this issue to the community. I've searched/reviewed other secure folder authentication issues marked as resolved, but none of those solutions have worked. The tech rep I worked with was given remote access to my phone and went through all troubleshooting steps (resettting account, confirming account recovery credentials, etc) and has escalated to product engineering (ticket# 228597976)

Firstly, I don't even recall setting up a pin for secure folder. I've only used a password. Of the 3 common pins I would use, none were accepted and I'm receiving incrementally higher retry wait times (now up to 4 hours!) with no option to reset the pin. I JUST CANNOT LOSE THE FEW FILES CONTAINED IN THIS FOLDER.

I do not access the secure folder often and it's likely been a few months since my last access. I have seen a notification "secure folder is locked... unlock to get notifications from apps in secure folder" for a while, but basically ignored it because I didn't recall having any apps in the secure folder. Is there some correlation with this notification and the no pin reset issue? This just has to be a bug within the app, and I need a fix please.

[lucabcardoso]

You just need Samsung account

[Steve132]

Thanks for the reply... I do have an account.

[lucabcardoso]

You can reset your secure folder password with your samsung account passwort u actually log in just like a new device

[Steve132]

Thanks. This step was completed through remote access with support. The option to reset was still not offered.

[Steve132]

I've now hit the "Try again in..." this time 24 hours. And at that 24hr mark for the first time has come an option, not too reset, but to uninstall. I don't want to uninstall as that would delete all files in the folder as I understand. What's with this certain death path? I need a solution to get my files so I can get as far away from this app as possible! Awaiting some app dev help please.

[Steve132]

This problem remains unresolved.

[Thunderhill]

I also cannot access secure folder, I don't recall ever setting up a password (I rigorously update my password hints list) only a PIN and the PIN worked to put things in, so this whole prompt for password with none of the 20+ variations I use working... Very much a bug and the suggestions I've read elsewhere do not work if I want to keep my data. I look forward to your solution if you find one

[TheSulbyGhost]

I also have the same issue. No reset only uninstall.

[Steve132]

I can only say that the lack of a support response to this thread/issue is suspicious at best. To think, I have all the credentials required to access my account (make security changes, reset password, etc), yet no one at Samsung has been able to credential me into a pin code reset for secure folder.

Waiting against hope that this bug may eventually reach a future update.