At the request of Technical Service, I'm reporting this issue to the community. I've searched/reviewed other secure folder authentication issues marked as resolved, but none of those solutions have worked. The tech rep I worked with was given remote access to my phone and went through all troubleshooting steps (resettting account, confirming account recovery credentials, etc) and has escalated to product engineering (ticket# 228597976)
Firstly, I don't even recall setting up a pin for secure folder. I've only used a password. Of the 3 common pins I would use, none were accepted and I'm receiving incrementally higher retry wait times (now up to 4 hours!) with no option to reset the pin. I JUST CANNOT LOSE THE FEW FILES CONTAINED IN THIS FOLDER.
I do not access the secure folder often and it's likely been a few months since my last access. I have seen a notification "secure folder is locked... unlock to get notifications from apps in secure folder" for a while, but basically ignored it because I didn't recall having any apps in the secure folder. Is there some correlation with this notification and the no pin reset issue? This just has to be a bug within the app, and I need a fix please.
