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The correct pattern lock is not working, Samsung engineer solutions?

(Topic created on: 05-12-2024 04:44 PM)
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Members_i75Tr63
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Aside from the obvious factory reset (and noting that Findmyphone does not have an unlock feature anymore), does anyone know if it's possible to book an appointment with a Samsung engineer in a physical shop and have them unlock the phone without a data/factory reset?

I have all proof of purchase and ownership but no other methods of unlocking, the pattern decided to stop working just minutes after it was previously successful. I use it dozens of times a day.

I have tried soft-reset, safe mode, nothing makes the pattern work so far. 

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Nuray3
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I have the same problem, I am very upset with Samsung

 

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