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Stuck on Beta

(Topic created on: 14-01-2023 07:16 PM)
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mrnazislam
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My S22 is stuck on beta software from September 2022. Any fixes?
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mrnazislam
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Says up to dateScreenshot_20230115_074223_Software update_1000027970_1673768543.jpg
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AndrewL
Moderator
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@mrnazislam: To withdraw from the Beta programme, you must apply for withdrawal through Samsung Members application on your device. ("Settings > One UI Beta Programme status > Withdraw" menu) 2. To remove the beta software, perform a rollback to the previous release version using the Smart Switch PC Version on your computer. The rollback resets the device and removes data generated during beta testing. Note: If you backed up your device data to your computer with Smart Switch, you can restore the data after the rollback process. To perform the rollback, connect the device to your computer with a USB cable. On the computer, launch the Smart Switch application, and select "Downgrade".

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mrnazislam
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There is no downgrade option and I have withdrawn from the program back in September.
mrnazislam
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I've tried Mac and PC.
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mrnazislam
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I've spoken to technical support and I've been into a flagship store in London KX. They wanted to keep my phone and I can't leave it there as I need it.
mrnazislam
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They would not provide a courtesy or replacement phone
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