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Secure Folder asks for password I don't know and the "forgot password" question does not appear.

(Topic created on: 14-01-2023 10:45 PM)
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loui7
Student
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Each time I try a possible password I get locked out for a longer and longer period of time. I am now locked out for 8 hours until I can try again. Is there another way in?

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9 REPLIES 9
Tourbillon De La Vie
Samsung Members Star ★
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loui7
Student
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Thanks, but I don't get the "forget password" option, I am just locked out again. I would reset password if I could.

AndrewL
Moderator
Moderator
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@loui7: Please can you attempt the following steps as a possible workaround for your issue?

1. Settings > Apps > Samsung Account > More options(...) > Tap 'Uninstall update' (Samsung Account v14.0.00.11)
2. (In case of reset Password needed) Settings > Tap and sign in 'Samsung Account' on the top > Run 'Secure Folder' > Mistype Password > Tap 'Forgot password' > Tap 'Reset' on the reset Password popup > Enter new password.

Let me know if this helps. 

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abeexx
Student
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Was having same issue found a suggestion ftom another forum member this solved my problem go to Settings, Apps, Secure Folder, Storage, Clear Cache. Hope it works for you xx
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Manni801
Student
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Same problem here, I forgot my password. I can also try next password afters some hours. There is no "Forgot PIN" or "Forgot Password" link when I enter my password and it fails. I saw this link in YT tutorial videos, but in my app it's not appearing.

I tried clear data and cache, but it's not reset the timer nor it gives me the forgot password link. Any suggestions?

Darren21
Student
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Me too bro. It wont show the 'forgot password' option and my device is the f23 and i thought i was the only one with this situation and still havent found any clue

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Darren21
Student
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Samsung members please help!!!

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ShalomTT
First Poster
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Hello, I have tried the suggested steps, however, I still do not get the "forget password" option. Any more advice?

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ChadRhet
First Poster
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I have thesame problem but i was able to find a work around for it. I downloaded an app "quickshortcutmaker" in google app. It was able to force the secure folder to reset password, and everything.. FF the steps in youtube, goodluck,  thank me later :smiling-face:

https://youtu.be/kz4xcq1Z7yY?si=5-4Osqf0-d2Boh07

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