Secure Folder asks for password I don't know and the "forgot password" question does not appear.

[loui7]

Each time I try a possible password I get locked out for a longer and longer period of time. I am now locked out for 8 hours until I can try again. Is there another way in?

[Tourbillon De La Vie]

No unless you mean to reset the password

https://docs.samsungknox.com/secure-folder/Content/troubleshooting.htm

[loui7]

Thanks, but I don't get the "forget password" option, I am just locked out again. I would reset password if I could.

[AndrewL]

@loui7: Please can you attempt the following steps as a possible workaround for your issue?

1. Settings > Apps > Samsung Account > More options(...) > Tap 'Uninstall update' (Samsung Account v14.0.00.11)
2. (In case of reset Password needed) Settings > Tap and sign in 'Samsung Account' on the top > Run 'Secure Folder' > Mistype Password > Tap 'Forgot password' > Tap 'Reset' on the reset Password popup > Enter new password.

Let me know if this helps. 

[abeexx]

Was having same issue found a suggestion ftom another forum member this solved my problem go to Settings, Apps, Secure Folder, Storage, Clear Cache. Hope it works for you xx

[Manni801]

Same problem here, I forgot my password. I can also try next password afters some hours. There is no "Forgot PIN" or "Forgot Password" link when I enter my password and it fails. I saw this link in YT tutorial videos, but in my app it's not appearing.

I tried clear data and cache, but it's not reset the timer nor it gives me the forgot password link. Any suggestions?

[Darren21]

Me too bro. It wont show the 'forgot password' option and my device is the f23 and i thought i was the only one with this situation and still havent found any clue

[Darren21]

Samsung members please help!!!

[ShalomTT]

Hello, I have tried the suggested steps, however, I still do not get the "forget password" option. Any more advice?