02-03-2022 10:20 AM
Hi, I received my new cover but on any wireless charging device, it makes a crackling sound when charging. This does not sound right or safe. Is this right? Plus struggling to use the front cover to answer calls/turn off alarms. Simply not working....Anyone else have this issue? Can I return? Not sure how....thanks
02-03-2022 11:14 AM
It shouldn't be making that sound.
Can you test it on another phone ?
In regards to returns if Samsung supplied it directly then their should be a returns label in the box. Contact the Samsung Online shop team and they'll arrange for DPD to collect @Members_yGfdYzG
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
03-03-2022 12:44 AM