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Samsung S22 Ultra - Issues: device freezes when unlocking, and sound is out of sync with video

(Topic created on: 30-03-2022 07:37 PM)
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JoseAlmeida
Journeyman
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Since I start using the Samsung Uktra S22 I am facing a few issues with UI:

1- when unlocking the device, screen freezes, I need to wait for a few seconds until it shows a message that "there is an issue with the UI, wait please".
 
2- when using applications like Facebook, Twitter, YouTube, the sound is out of sync with the video, bad experience with the video.
 
Is anyone else facing the same issues?
 
Attached,
Jose
5 REPLIES 5
BandOfBrothers
Samsung Members Star ★★
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Some have faced similar issues @JoseAlmeida 

Mine has been fine.

In regards to out of sync try a soft reboot by turning the phone Off and On.

In regards to freezing please try....

> https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ will help to highlight if an app or theme etc is potentially causing issues. 

> https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to hook up to a Computer or insert your earphones to enter into recovery mode. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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I am facing same issues, also the phone is slow and buggy, when on browser.
Drops Bluetooth all the time.
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BandOfBrothers
Samsung Members Star ★★
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@Mbfrenchbulldogs 

 

If your using Google Chrome then perhaps try the Samsung Internet Browser App.

Also try the avenues I mentioned above.

I wish you all the best.  :smiling-face:


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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JoseAlmeida
Journeyman
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So I run on safe mode for 30 minutes, I had to turn the airplane mode off to have network, did had no issues with the lock and unlock the phone, and the video was more fluid, did not see any issues.
When I bought the phone last month I just transfered all the apps from my Note 10 to the Ultra S22. Would it be one of those apps causing the issue?
How to troubleshoot it?
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Iniou
First Poster
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Hello im facing the exact same issues.

Video freeze for 1 or 2 scd on every app (whatsapp, Instagram, etc) and then the sound is off sync

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