After the latest update, my phone straight after the installation is showing no storage available. Going into settings - Device care - Storage it's showing - 1 B available. Phone works but cannot see pictures, take screenshots and google play store says no space available to install app updates.
I have reached out to support and this is the answer:
I sincerely apologise for the inconvenience you are experiencing right now, it's a system glitch from our new software. On our end as a Technical Support, we can only perform troubleshooting steps and arrange repairs to resolve any fault for the device by the engineer. Only our software developers can be able to check and this concern and your error attached from Samsung member app, and they are working internally, which we are not allowed, and we do not have the details for their testing.
SO VERY WELL DONE WITH YOUR SOFTWARE QUALITY ASSURANCE. Released a software update with a glitch. Something even worst is happening as well with Galaxy Watch 4 which won't switch on after update and you need to visit a Samsung Store.
Please find a fix asap.
Check if the solution listed here works for you.
It is not a pretty picture.
Do you happen to have the update number/code? I say this to be more specific, the latest is relative. It would be nice to know which one in particular is breaking the phone.
Watch 4 seems to be in serious pickle. No being able to start at all is a bit too much. New updates could potentially introduce new bugs but leaving the device unusable really takes the biscuit.
Hi, @ripsy. This is certainly an unusual issue and, so that it can be properly investigated by our developers, I highly recommend submitting an Error report at your earliest convenience.
The guide below provides steps on how you can do this:
Please let me know how you get on.
UPDATE: I found a solution in another thread! It worked for me (so far):
- Go to Apps > Settings > click on three dots in corner > Special Access > scroll down to "Media Storage" and activate it. Then restart your phone. Apparently the new update turned off this access?
Original post: I am having the exact same issue (with Samsung S22) after recent update (S901USQU2BVJA). I can't even take photos with the camera, download photos from WhatsApp, or do anything that is even the most basic function of a smartphone. This piece of junk is now just as good as a flip-phone from 2002.
Have you found any updates/fixes that actually work? I would love to know - thanks for sharing! I've been scouring the web and yours is the only post that describes this issue.
I just did some updates after a year and it shows samsung system is using 101 Gb of my 128 GB internal memory. Wtf